405 Main St., Hackensack, NJ 07601

FREQUENTLY ASKED QUESTIONS

Financial

Do you take my insurance?

At State Street Smiles, we work with most insurance companies. Each insurance company has many different plans that your employer can choose from when they are deciding what benefits to offer. We have found that the best way to answer your question about your insurance plan is to do a complimentary benefits check prior to your visit. Once you give us all the necessary insurance information, we will call your insurance company and determine how your benefits will work in our practice. If there is anything unusual that you need to know, we will be sure to contact you prior to your first visit. With this in mind, please be sure to check and respond to any messages that we leave you prior to your appointment so that we can avoid any surprises in your benefits once you get here.

Why doesn’t my insurance cover that...?

Dental insurance is typically set up with very specific parameters and limitations designed to give you some basic benefits. Unfortunately, there are very few dental insurances that truly give comprehensive benefits and you should not expect them to pay for all of the care that you or your child needs. We make our dental recommendations based on your health and the way we would want to be treated in your situation, not based on what insurance will cover. That being said, we will always do our best to maximize your insurance benefits so that your financial responsibility is as little as possible. We will also be happy to estimate and review with you how we expect your insurance benefits to work in our office so that you have no surprises.

I don’t have dental insurance - what can I do?

More and more our patients are finding themselves without dental insurance or with benefits that limit their options so much that they choose not to use their insurance. In an effort to help our patients that don’t have insurance, we offer a membership to our office. This membership will allow you to see savings on preventive dentistry like exams and cleanings as well as any additional dentistry that you need. Click here for more information about our Healthy Smiles Program or call our office today to review the details of our membership plan.

What payment options do you have?

We try to make things easy for our patients so we do offer flexible payment options. We accept all major credit cards, cash, and checks. For those patients who need some extra time to pay off their dental bills, we work with a number of companies that offer interest-free financing. We will always do our best to make sure that you understand your financial obligations and to make payment arrangements that are comfortable for you and your budget. If you’d like more information on our payment options, please call us and speak with our scheduling or financial coordinators, they will be happy to help you!

Scheduling

What if I reserve an appointment and I cannot make it?

When you reserve an appointment time, that time is reserved exclusively for you and will not be “double booked” with any other patient. We do consider all reserved appointments CONFIRMED at the time that the appointment is made. As a courtesy to you, our office will email, text, or call you to remind you of your confirmed appointment that you scheduled with us. Please understand that this is only a courtesy and we sometimes will not be able to reach you. It is ultimately your responsibility to remember to come to your reserved appointment on time. We understand that occasionally things do come up and we ask that if you need to reschedule a reserved appointment for any reason that you give us at least two business days notice so that we can accommodate another patient in that time slot. Also, the sooner you call us with a change in your schedule the sooner we’ll be able to find an appointment time that works for you.

Will I have to wait a long time in the waiting room?

At State Street Smiles, we pride ourselves on running our schedule on time. We know how annoying waiting can be and we will do everything possible to minimize your wait times. In order to help us keep our schedule on time, we ask our patients to partner with us. We ask you to come a few minutes early to your appointments so that we can see you when your appointment time starts. We rely on all of our patients to arrive promptly so that our schedule does not run behind. With this in mind, if you arrive very late for your appointment, you may find that you need to reschedule so that we have enough time to complete your treatment properly. If there are unforeseen circumstances causing you to be late, we ask that you call our office and let us know. We will do our best to accommodate you and your new arrival time. From our part, we ask that you understand that there are times that a particular patient’s needs are more involved than we anticipated. If this is the case, we may run into your appointment time. Rest assured, that if you’ve arrived on time to your appointment and require extra attention, we will give you the same courtesy and complete your treatment.

How long will my appointment take?

Every procedure and every person is unique and the amount of time that is required will vary form one appointment to the next. If you have any particular time constraints, please let our scheduling coordinators know and we will do our best to accommodate your schedule. We will always be happy to share with you how much time we’re scheduling for you appointment. You can plan to spend around 10 minutes after your treatment is complete to review your next appointment with the scheduling and financial coordinators.

What about emergencies, how do I get in touch with a doctor if I have a problem?

We understand that emergencies do come up after hours and sometimes you will need to speak with a doctor and it cannot wait until morning. All you need to do is call our regular number 201-487-7030 and follow the prompts to get in touch with your doctor. Our phone system will connect you directly with the Dr.’s cell phone so that you can speak with him or her. If they do not answer the phone, please leave a message and the doctor will call you back as soon as that message is received!

Pediatric Dentistry

When is the very best time to bring your child to the dentist?

In the morning. We find that young or particularly anxious children often have a better experience in the dental environment during the morning hours. At this time of day, children are well rested, refreshed and more cooperative. In the afternoon, children are often tired and cranky, putting us and your child at a disadvantage from the start. Some younger children also still need naps – we ask that you to take this into consideration when scheduling appointments and try not to schedule their appointments during nap time.

We especially request that you schedule your child's appointment in the morning for restorative procedures (fillings, sealants, extractions, etc.). A more involved procedure can be difficult for your child to endure if they are exhausted from a long day of school and play. Plus, anxiety might increase as the day goes on because your child will have longer to think about their appointment and get themselves worked up.

In most cases, your child will be able to return to school or day care after their appointment is completed. This will depend on the type of appointment, the amount of treatment completed and your child's ability to tolerate the procedure.

We understand that early appointments are often inconvenient for parents! Please understand that we make this recommendation with your child's best interest in mind.

Why are baby teeth so important?

It is very important to maintain the health of the primary teeth. Neglected cavities can lead to problems which affect developing permanent teeth. Primary teeth, or baby teeth, are important for (1) smiling, speaking, and self-confidence, (2) proper chewing and eating, (3) providing space for the permanent teeth and guiding them into the correct position, and (4) permitting normal development of the jaw bones and muscles.

While the front 4 teeth last until 6-7 years of age, the back don't fallout until age 10-13.

What age do you start seeing children?

At State Street Smiles, we start seeing patients as early as 1 year old. We know that concerned parents have many questions about their child's oral health, we have created a special visit and orientation called "Toddler Time" to introduce our youngest patients and their parents to our outstanding team and office. At this visit we will also teach your various techniques to prevent cavities and other problems as well as answer any additional questions that you have. Click here to learn more about Toddler Time.

How can I prevent early childhood cavities?
  • • Get into the habit of putting your baby to bed without a bottle.
  • • Never put the baby to bed with a bottle filled with formula, milk, juice, sugar water, or soda pop. If your baby must have a bottle to go to sleep, fill it with water.
  • • Do not let your infant walk around with a bottle.
  • • Start teaching your infant to use a cup between 6-12 months. Trade your baby's bottle for a training cup by age one.
  • • Check with your doctor or dentist to make sure your child is getting enough flouride each day.

Your child's healthy teeth and brilliant smile depend on you!

General Dentistry

What type of toothbrush should I use?

The brand of the toothbrush is not as critical as the type of bristle and the size of the head. A soft toothbrush with a small head is recommended because medium and hard brushes tend to cause irritation and contribute to recession of the gums, and a small head allows you to get around each tooth more completely and is less likely to injure your gums. It's unnecessary to "scrub" the teeth as long as you are brushing at least twice a day and visiting your dentist at least twice a year for cleanings.

We do find that electric brushes often do a better job than manual brushes. Ask us which toothbrush is right for you!

Is one toothpaste better than others?

Generally, no. However, it's advisable to use a fluoride containing toothpaste to prevent cavities. We recommend our patients use what tastes good to them as long as it contains fluoride.

How often should I floss?

Flossing your teeth or using a Waterpik once a day helps to prevent cavities from forming between the teeth where your toothbrush can't reach. They both also help to keep your gums healthy. Regular use can prevent bleeding and gingivitis.

What's the difference between a crown and a cap?

There is no difference. Dentists typically use the word "crown" while patients often use the word "cap". These are intended to repair a severely broken tooth by covering all or most of the tooth after removing old fillings, fractured tooth structure, and all decay. The crown can be made out of gold, porcelain, composites, or even stainless steel. The newest materials look beautiful, just like a natural tooth.

How can I replace a missing tooth?

Implants, bridges and partial dentures replace missing teeth. An implant replaces a single tooth. It looks and acts just like your natural tooth! A bridge is permanently attached to teeth on either side. A partial denture is attached by clasps to the teeth on either side and is removed by the patient daily. Patients are usually most satisfied with implants. Ask us which option is best for you.

Do I need to have a root canal because I have a crown?

No. While most teeth that have had root canal treatments do need crowns to strengthen the teeth and to return the teeth to normal form and function, not every tooth needing a crown also needs to have a root canal.

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